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FAQ

Can I return an item if it doesn’t fit? 

Due to the limited nature of the items on the store, all sales are final. Because a lot of items sell quickly, we don’t have the stock to swap sizes so please make sure you refer to the size guides when making a purchase.

Do you ship worldwide?

Yes, we do. Please bear in mind that orders outside the EU may take up to 4 weeks to arrive.

Can I return an item if there is a defect?

Yes you can. If we happen to have the stock available, you will be issued a replacement. If not, then you will be issued a full refund. Please email customercare@julieandmoth.com with photos of the damaged item if you are looking to get an exchange or refund.

When are you restocking X item?

We never restock a design in the same format/colour-way. Once it's is gone, it’s gone.

When can I find info about new drops etc?

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