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FAQ

HOW DO I CONTACT CUSTOMER CARE?

Customer care is very important to us and we'll respond to our queries as quickly as possible. Please check through these FAQs first. You can contact us via:

- Email customercare@julieandmoth.com or

- via our contact form here

WILL AN ITEM BE RE-STOCKED?

Ocassionally we receive two drops of products throughout the season however we can never guarantee that an item will be restocked online. Alternatively keep an eye on the website as it's possible that the product may return back in stock.

IS WHAT I SEE WHAT I GET?

All images, descriptions and prices are accurate and we aim to keep all information as accurate as possible, however, at times an error may occur. If for some reason, an item is purchased at the incorrect price it will be put on hold, and the option of placing a new order with the correct price or cancelling your order outright will be given. In circumstances where we are unable to contact ou, the order will be automatically cancelled. We try to ensure that pictures of the items on the Website are as accurate as possible, but there are technical limitations and slight variations in colour and texture between the pictures and the items themselves must be expected.

HOW CAN I PAY FOR MY ORDER?

We offer plenty of payment options for you to choose from including:

- Visa Credit/Debit

- Visa Electron

- Delta

- American Express

. Mastercard

- Solo

- Paypal

All credit and debit card holders are subject to validation and authorisation by both us and the card issuer, to maintain security and prevent fraud.

WHAT CURRENCIES CAN I USE?

You can pay for your order using any of the currencies below:

- Euro (EUR)

WHY HAS MY PAYMENT BEEN DECLINED?

Don't worry, occasionally your card maybe declined for a number of reasons. Please check the details you are entering at the checkout are correct including the card type, start date and expiry date and that the billing address matches the same billing address registered to the card. If uoi would like some further advice we reccomed contacting your bank or our customer care team who will be happy to assist.

CAN I RETURN AN ITEM IF IT DOESN'T FIT? 

Due to the limited nature of the items on the store, all sales are final. Because a lot of items sell quickly, we don’t have the stock to swap sizes so please make sure you refer to the size guides when making a purchase.

DO YOU SHIP WORLDWIDE?

Yes, we do. Please bear in mind that orders outside the EU may take up to 4 weeks to arrive.

CAN I RETURN AN ITEM IF THERE IS A DEFECT?

Yes you can. If we happen to have the stock available, you will be issued a replacement. If not, then you will be issued a full refund. Please email customercare@julieandmoth.com with photos of the damaged item if you are looking to get an exchange or refund.

WHEN CAN I FIND INFO ABOUT NEW DROPS ETC?

If you’d like to keep up to date with all the Julie&Moth collections, please sign up to the newsletter.